As we operate without a traditional reception desk, we rely heavily on self-booking through our online booking system. Appointments can be booked, rescheduled, or cancelled online at any time, and texting us is often the fastest way to reach our team.New patients can easily create a Jane profile online, complete their intake forms, add a credit card on file, and book an appointment at their convenience. Existing patients can log into their Jane profile anytime to book or reschedule appointments, join the waitlist, update their information, and access receipts.If you experience any difficulties booking online or aren't sure which appointment or practitioner is the best fit, we're always happy to help. Simply send us a text, or call and leave a voicemail if we miss you. We'll collect the information we need and help you secure the most appropriate appointment.

We kindly ask for at least 24 hours’ notice for any appointment cancellations or rescheduling.  Your appointment time has been reserved specifically for you, and late cancellations often don’t leave enough time for us to fill that appointment with another patient seeking care.Cancellations made within 24 hours of the appointment time, or missed appointments without communication, may be subject to the full cost of the appointment.  Please note that all cancellation fees are processed to the credit card on file and cannot be billed to insurance.  By booking an appointment, you are agreeing to this cancellation policy.Appointments can be cancelled or rescheduled online through your Jane profile anytime before the 24-hour cancellation window. Within 24 hours of your appointment time, please contact us directly for any changes.Thank you for respecting your therapist’s time and reserved appointment space.

Having a credit card on file helps us provide a convenient and seamless payment experience for our patients while supporting the efficient operation of our reception-free clinic. It also allows us to securely process fees in accordance with our cancellation policy in the event of a late cancellation or missed appointment.Your credit card information is securely stored through our booking platform. We will never process a outstanding fee or charge without first notifying you.

Prior to your initial visit, we kindly ask that you complete all necessary forms. This enables your practitioner to review your intake beforehand, familiarizing themselves with your history to ensure the highest quality of care during your session. Additionally, completing the necessary paperwork includes the billing process for extended benefits, ensuring a seamless experience for you. If you are having technical issues or need assistance of any kind, please call/text us and we will be happy to help you complete the process.

Yes, we direct bill to most major extended health providers including Pacific Blue Cross, Sun Life, Canada Life, Manulife, Greenshield, etc. If you’d like to confirm whether your specific provider is included, feel free to reach out to us.

Unfortunately, we cannot guarantee that your insurance will be successfully billed for every appointment. There may be unforeseen errors or limitations with individual insurance plans and online billing portals that are completely out of our control. We will do our best to submit all eligible insurance plans. In the event your plan is rejected or unsuccessfully submitted, please be prepared to pay for the full amount of your appointment. Inability to pay for your session can result in the cancellation and rescheduling of the appointment.

Your initial assessment and treatment will last approximately 60 minutes. Follow up visits range anywhere from 45 to 60 minutes in length depending on a variety of factors and preferences, unless otherwise discussed with your practitioner.

Digital receipts are easier for customers to store, access, and track compared to paper receipts. They can be easily searched, archived, and retrieved whenever needed. Plus, we like to minimize our environmental footprint.

For active therapy sessions, please wear something suitable and comfortable to move around in. Indoor athletic shoes or socks are also preferred to help keep our clinic clean.

Unfortunately, we do not direct bill RMT services to ICBC, Work safe BC or Medavie Blue Cross at this time. Patients who have active ICBC claims may still seek treatment at Movera, but will have to pay in full and self-submit their receipts to ICBC.